Terms of Service
1. Introduction
Welcome to Vision Numerica. These Terms of Service govern all offerings provided through our site and related channels in the year 2025. By accessing or using any service, digital material, or physical item, you agree to these terms in full.
2. Scope
These terms apply to three categories: live guidance sessions and related support ("Services"), downloadable or streamable resources ("Digital Materials"), and tangible items sold through our platform ("Physical Items").
3. Services
Our Services include scheduled webinars, one-on-one consultations, and group workshops. To preserve quality, session details and resources are prepared in advance. Title and risk for service delivery remain with Vision Numerica until the session commences.
4. Digital Materials
Digital Materials consist of e-books, reports, and recorded presentations. Upon purchase, you receive a limited license for personal use only. Redistribution or sharing of downloaded files is prohibited.
5. Physical Items
Physical Items include printed guides and branded merchandise shipped to the address you provide. Title and risk pass to you upon delivery confirmation.
6. Refund and Cancellation Policy
- Live Services: You may reschedule a session without charge if you notify us at least 48 hours before the start time. All fees become non-refundable once a session has commenced due to allocated resources and scheduling constraints.
- Digital Materials: You may request a refund within 14 days of purchase, provided no content has been downloaded or streamed. To initiate a refund, contact our support team. Approved refunds are issued within 10 business days via the original payment channel.
- Physical Items: You may return products in unused, original condition within 30 days of delivery. Customers are responsible for return shipping unless the item is defective. Once received and inspected, we will issue a refund for the product cost within 10 business days.
Certain custom or perishable products and special service packages are marked non-refundable at the time of purchase due to their bespoke nature or limited availability. Any exceptions are granted at the sole discretion of Vision Numerica management.
Transfers: Services can be transferred to another date or attendee with at least 48 hours notice, subject to availability and confirmation by our team.
7. Modifications
Vision Numerica reserves the right to revise these terms at any time. Updated terms take effect upon posting on our site. Continued use indicates acceptance of the changes.
8. Contact Information
Address: Sagrada Família, Carrer de Mallorca, 401, 08013 Barcelona, Spain
Phone: +34617410302
Business ID: C40139255
If you have questions or need assistance, please use our Contact Form.